Return & Refund Policy

Effective Date: Apr 2026

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At Signature Memory, each piece is custom-made to honor something deeply personal. Because of this, our return policy is designed to reflect the unique nature of our products.

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1. Custom Orders

All items are made to order using the handwriting or designs you provide. For this reason:

- All sales are final  
- We do not accept returns or exchanges for custom items  

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2. Order Accuracy

Before engraving, you may receive a preview of your design.

It is your responsibility to review and approve the design carefully. Once approved, the item will be created as shown. If you choose not to view a preview of your design, once engraved it is still final.

We are not responsible for errors (such as spelling, placement, or sizing) after approval has been given.

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3. Damaged or Incorrect Items

If your item arrives:
- Damaged  
- Defective  
- Or significantly different from your approved design  

Please contact us within 3 days of delivery.

Include:
- Your order number  
- A description of the issue  
- Photos of the item  

We will review the issue and, if appropriate, offer a replacement or resolution.

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4. Cancellations

Orders may be canceled only if production has not yet begun.

Once engraving has started, cancellations are no longer possible.

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5. Natural Variations

Each piece is individually engraved. Slight variations in:
- Engraving depth  
- Alignment  
- Finish  

are normal and part of the custom process. These are not considered defects.

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6. Shipping Issues

Signature Memory is not responsible for:
- Shipping delays caused by carriers  
- Lost or stolen packages marked as delivered  

If an issue occurs, we will do our best to assist you in resolving it.

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7. Contact

If you have any concerns about your order, please reach out:

Email: support@signaturememory.com

 
Website: www.signaturememory.com

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We are committed to creating something meaningful for you and will always do our best to make things right when possible.