Terms & Conditions
Effective Date: Apr 2026
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Welcome to Signature Memory. By accessing or using our website (www.signaturememory.com) and placing an order, you agree to the following Terms and Conditions. Please read them carefully.
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1. Overview
Signature Memory provides custom laser-engraved jewelry created from personal handwriting, signatures, or other submitted designs. Each piece is made to order and intended to serve as a meaningful keepsake.
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2. Custom Orders
All products are custom-made based on the design or handwriting you provide.
By submitting content to us, you confirm that:
- You have the right to use and share the submitted material
- The content does not violate any copyright, trademark, or privacy laws
We are not responsible for verifying ownership of submitted handwriting or designs.
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3. Design Approval
If a preview or mockup is provided:
- It is your responsibility to review it carefully before approval
- Once approved, the design will be engraved as shown
Signature Memory is not responsible for errors (such as spelling, placement, or size) after approval has been given.
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4. Product Variations
Due to the nature of custom engraving:
- Each piece is unique
- Slight variations in engraving depth, alignment, and finish may occur
- Colors and appearance may vary slightly from digital previews
These variations are normal and part of the handmade process.
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5. Processing Time
Orders are typically processed within 2-3 business days after design approval.
Please note:
- Processing times may vary depending on order volume
- You will be notified if any delays occur
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6. Shipping
Shipping times vary based on location and selected shipping method.
Signature Memory is not responsible for:
- Delays caused by shipping carriers
- Lost or stolen packages once marked as delivered
If you experience an issue, please contact us and we will do our best to assist.
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7. Returns and Refunds
Due to the custom nature of our products:
- All sales are final
- We do not accept returns or offer refunds for custom items
However, if your item arrives damaged or there is an error on our part, please contact us within 3 days of delivery. We will work with you to make it right.
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8. Cancellations
Orders may be canceled only if production has not yet begun.
Once engraving has started, cancellations are no longer possible.
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9. Limitation of Liability
Signature Memory is not liable for:
- Any indirect, incidental, or consequential damages
- Emotional or personal interpretations of the product
Our responsibility is limited to the purchase price of the item.
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10. Privacy
Any personal information or submitted materials (such as handwriting) are used solely for the purpose of fulfilling your order.
We do not sell or share your information with third parties, except as necessary to complete your purchase (e.g., payment processing or shipping).
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11. Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date.
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12. Contact
If you have any questions about these Terms and Conditions, please contact us at:
Email: support@signaturememory.com
Website: www.signaturememory.com
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Thank you for trusting Signature Memory to create something meaningful.